New but Normal

August 22, 2020

Since reopening both Shampoo locations on June 1st, we have learned a lot about how best to handle the organizational challenges facing us. Thank you so much for joining us, trusting us, and your incredible feedback. We are so grateful to hear that you feel safe in the salon and that you appreciate the safety measures we are taking. 

Here is a quick update of our salon procedures. 

Please ensure that you comply with mandatory screening criteria prior to your visit with us. We will not be able to perform a service for you if:

  • You have been outside of Canada within the last 14 days.
  • Have been in contact with a confirmed COVID-19 case.
  • You have any COVID-19 symptoms (even mildly).

Things to note on the day of your appointment:

  • We are no longer able to accomodate more than 2 people in our indoor waiting area. Please do not arrive early for your appointment.
  • Come to the door at the time of your appointment so that we can check you in and bring you to your stylists chair. 
  • Masks are mandatory for everyone at all times in the salon. We appreciate your efforts to bring reusable masks to reduce waste from disposable PPE. Disposable makes are available for colour appointments. 

In order to maintain a limited capacity in the salon and provide adequate cleaning time, we book far fewer appointments in a day than we used to. Of course this affects the bottom line of the salon and our commission-based stylists. We are able to offset this through careful booking and a restructuring of our prices. However, we ask that you keep this in mind when needing to cancel or reschedule. 

We encourage consultations prior to larger services to ensure that we have you booked in accurately, and we have an extensive waitlist of clients hoping to get in as soon as possible. We may ask to hold a deposit for you to confirm colour services that are longer than normal, or if you have missed an appointment in the past. 

Thank you so much for your understanding and your positivity. We feel so lucky to have such a lovely and supportive community of clients and friends. Our front desk team is ready to answer any questions you may have regarding our new procedures, or anything else!