August 22, 2020
Since reopening both Shampoo locations on June 1st, we have learned a lot about how best to handle the organizational challenges facing us. Thank you so much for joining us, trusting us, and your incredible feedback. We are so grateful to hear that you feel safe in the salon and that you appreciate the safety measures we are taking.
Here is a quick update of our salon procedures.
Please ensure that you comply with mandatory screening criteria prior to your visit with us. We will not be able to perform a service for you if:
Things to note on the day of your appointment:
In order to maintain a limited capacity in the salon and provide adequate cleaning time, we book far fewer appointments in a day than we used to. Of course this affects the bottom line of the salon and our commission-based stylists. We are able to offset this through careful booking and a restructuring of our prices. However, we ask that you keep this in mind when needing to cancel or reschedule.
We encourage consultations prior to larger services to ensure that we have you booked in accurately, and we have an extensive waitlist of clients hoping to get in as soon as possible. We may ask to hold a deposit for you to confirm colour services that are longer than normal, or if you have missed an appointment in the past.
Thank you so much for your understanding and your positivity. We feel so lucky to have such a lovely and supportive community of clients and friends. Our front desk team is ready to answer any questions you may have regarding our new procedures, or anything else!