Frequently Asked Questions

1New Talent
All of the salon’s New Talent start out as assistants to our established stylists. Assistants support other stylists throughout all aspects of a service. From washing to blow-drying, they keep appointments running smoothly while gaining valuable experience. After spending time assisting and attending classes, our New Talent start building a client base of their own. These members of our team continue to attend classes in and out of the salon regularly and work towards perfecting their skills.
All of our stylists have attended classes at Bb. U and have years of salon experience that allows them to deliver exceptional cut, colour, and styling services. Stylists continue to sharpen their creative eye with editorial photoshoots and other artistic endeavors.
3Senior Stylist
Senior stylists at Shampoo have all completed extensive training in different cutting, colouring, and styling techniques. They have a wealth of knowledge to offer the other members of our team and inspire us with their level of commitment to their craft.
A salon educator is a senior stylist who has completed additional training to lead classes in the salon. These Senior Stylists bring new techniques to our team through regular group training sessions as well as one on one mentorship with our New Talent and assistants. Our salon educators are also Bumble and Bumble Network Educators. This title is earned upon completion of NE training at Bumble and Bumble University in New York and involves visiting the university on a yearly basis to stay up to date with current trends and techniques.
5What is a fringe trim or clean up?
A fringe (bang) trim is a quick service offered between haircuts. Your stylist will cut only the hair in your fringe to keep you looking your best until your next cut. A clean up is for our short haired guests. Your stylist will clean up around the ears and neckline. We charge $15 for these maintenance services to compensate for your stylists time and the additional cleaning time now required to meet our standards since our reopening during the COVID-19 pandemic.
6Exchange Policy
We love Bumble and bumble and want you to enjoy the products you bring home as much as we do. Our stylists are happy to explore all of our product options with you, including how to make your current products work best for your routine. We accept Bumble and bumble products purchased at Shampoo for exchange or retail credit within 14 days of purchase. Just bring in your product and we can find one that is more suited to you.